Lighting - FAQ
Q1. Do you keep stock ?
A: No. We don’t keep stock , Most of the light fittings are customized made for each projects. We only manufacture light fittings as per client requirements.
Q2. What type of light fittings do you manufacture?
A: Even though we manufacture all types of outdoor light fittings, but we are expert in Media Facade, Facade Lighting & Landscape Lighting fixtures.
Q3. Do you provide installation supervision?
A: Yes. If you have a media facade or facade lighting project, that's required a project supervision, we will be happy to do that. We can send the team all around the world. Our team is available in Dubai already for the lighting project supervision. We can support your project perfectly, Pre- Site inspection, Project supervision , Lighting Programming , Testing & Commissioning
Q4. Can I order a facade light sample first?
A: Yes, You can place sample orders to test and check quality & show the effect to the client. Mixed samples are acceptable. Unfortunately, we don't offer any free of cost sample. All sample are paid. The sample fee will be deducted if final order is placed.
Q5. What about the lead time?
A: For the sample, it takes 5-7 days. For Mass production, it takes 2-3 Weeks.
Q6. Do you have any MOQ limit for light fittings orders?
A: We accept low quantity orders. Even 1 PC's for the sample order.
Q7. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.
Q8. What are your payment terms?
A: 50% Advance, 50% on Delivery. We accept TT, Credit Card, Paypal & LC
Q9. Do you make OEM light fittings?
A: Yes. We do OEM as per client requirements. Your logo can be printed or engraved on the products.
Q10. Can you make customize light fittings?
A: Yes. We can make customized light fittings as per project requirements.
Q11. Do you provide Pre-sales & after-sales services?
A: Yes. We provide complete pre-sales service like Concept Design, BOQ, and Schematic drawing also after-sales service like Programming, Training, etc.
Q12. Do you offer a warranty for the products?
A: Yes, we offer 5 year replacement warranty to our products.