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Frequently Asked Questions ( FAQ)
Q1. Do you keep stock ?
A: No. We don’t keep stock . We only manufacture light fittings as per client requirements.
Q2. Do you provide installation supervision?
A: Yes. If you have a media facade or facade lighting project, that's required a project supervision, we will be happy to do that.
Q3. Can I order a sample first?
A: Yes, You can place sample orders to test and check quality. Mixed samples are acceptable.
Q4. What about the lead time?
A: For the sample, it takes 5-7 days. For Mass production, it takes 3-4 Weeks.
Q5. Do you have any MOQ limit for light fittings orders?
A: We accept low quantity orders. Even 1 PC's for the sample order.
Q6. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.
Q7. What are your payment terms?
A: 50% Advance, 50% Before Shipment.
Q8. Do you make OEM light fittings?
A: Yes. We do OEM as per client requirements. Your logo can be printed or engraved on the products.
Q9. Can you make customize light fittings?
A: Yes. We can make customize light fittings as per project requirements.
Q10. Do you provide Pre-sales & after-sales services?
A: Yes. We provide complete pre-sales service like Concept Design, BOQ, and Schematic drawing also after-sales service like Programming, Training, etc.
Q11. Do you offer a warranty for the products?
A: Yes, we offer 5 years replacement warranty to our products.
A: No. We don’t keep stock . We only manufacture light fittings as per client requirements.
Q2. Do you provide installation supervision?
A: Yes. If you have a media facade or facade lighting project, that's required a project supervision, we will be happy to do that.
Q3. Can I order a sample first?
A: Yes, You can place sample orders to test and check quality. Mixed samples are acceptable.
Q4. What about the lead time?
A: For the sample, it takes 5-7 days. For Mass production, it takes 3-4 Weeks.
Q5. Do you have any MOQ limit for light fittings orders?
A: We accept low quantity orders. Even 1 PC's for the sample order.
Q6. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.
Q7. What are your payment terms?
A: 50% Advance, 50% Before Shipment.
Q8. Do you make OEM light fittings?
A: Yes. We do OEM as per client requirements. Your logo can be printed or engraved on the products.
Q9. Can you make customize light fittings?
A: Yes. We can make customize light fittings as per project requirements.
Q10. Do you provide Pre-sales & after-sales services?
A: Yes. We provide complete pre-sales service like Concept Design, BOQ, and Schematic drawing also after-sales service like Programming, Training, etc.
Q11. Do you offer a warranty for the products?
A: Yes, we offer 5 years replacement warranty to our products.